PagerDuty specialists for your dedicated team.

Where PagerDuty fits in a long-term product team.

The mechanics are straightforward; the discipline is not. What decides whether an on-call rotation is sustainable is the proportion of pages that are actionable. A rotation where most alerts are noise trains responders to dismiss them, and the one that mattered is dismissed along with the rest.

Tracking that ratio is the single most useful metric in incident response, and it is rarely measured. Teams measure mean time to resolve, a lagging outcome, when the more useful measure is how many pages should have fired at all.

What your dedicated team does with PagerDuty.

Distributed teams change on-call arithmetic. A team spread across time zones can cover more of the clock during working hours, which is materially different from one team carrying nights.

Our teams work five hours ahead of Northern Europe in summer and six in winter, which shapes how the working-hours overlap works, as set out in why we deliver from Thailand.

Common PagerDuty use cases.

• Escalation that reaches someone Policies with real fallbacks, so an unacknowledged page does not simply stop.
• Alert noise measured and reduced Tracking what proportion of pages were actionable, which is the number that predicts burnout.
• Timelines for post-incident review An automatic record of what happened when, so reviews are based on data.

Adding PagerDuty skills to your team.

On-call and incident response arrangements are agreed explicitly at scoping, including which hours are covered by whom, as part of how the monthly fee is built.

At Azendo, PagerDuty work sits with a dedicated cloud and DevOps team. You can add PagerDuty capacity as one dedicated specialist or as part of a wider remote team, managed by a service delivery manager from our offices in Thailand. Companies hire dedicated developers this way under one agreement and one monthly fee.