Every Azendo agreement names one service delivery manager: one person who answers for how your dedicated team performs, develops and delivers. It is how we run every team from our offices in Chiang Mai and Bangkok. You always know who to call, and that person knows your team, your product and your roadmap.
What the role covers
Your service delivery manager doesn’t do the engineering. Your product owner still sets priorities, reviews the work and makes the calls that shape the roadmap. The service delivery manager owns everything on our side: who is on your team, how they’re performing, how they’re developing and what happens when something needs to change.
That means regular check-ins with each specialist about performance, workload and anything getting in the way. It means a monthly delivery report sent to you, covering capacity used, quality results and anything to flag early. And it means being your first call when a specialist needs support or the scope needs to change.
The idea behind the role is simple: you should never have to manage a person to get software delivered. You manage the product. We manage the people who build it.
How it works week by week
A typical week starts with your service delivery manager checking in with each specialist, often for five minutes or less, about anything outside the sprint that might affect their work. Mid-week, they join your standup as an observer, to spot anything that needs attention on our side early. Every week you get a short delivery survey, and at the end of the month your report arrives: hours delivered against the committed capacity, quality results and any changes to the plan.
Around that rhythm sit two more layers. Our Head of Delivery holds a 1:1 with every client every two weeks, so you have a second line of sight on how delivery is going. And every specialist has a Talent Success manager who runs a development plan, monthly coaching and a 360-degree review every quarter, so the people on your team keep getting better while the service delivery manager keeps the work on track.
If a specialist isn’t the right fit, or moves on, your service delivery manager plans the handover and brings in the right replacement with you. That continuity is a large part of why the role exists.
What it means for you
One name to call, a weekly survey and a monthly report you didn’t have to ask for, and a remote team that keeps performing month after month. You’re buying accountability along with the hours, and the role is included in the fee. It’s what companies get when they hire dedicated developers through us.
That is the core of a managed team, and what sets it apart from staff augmentation, where the specialist joins and the coordination stays with you. How it works shows the full rhythm of a managed team from the first call to a team in your sprints four to six weeks after signing, and the role is already included in the committed monthly capacity.
The service delivery manager is also the plainest way to see what a managed service adds to ordinary offshore staffing. In its plain form, answering for delivery is left to you. With us, one named person does it.
