Moderated and unmoderated usability testing specialists for your dedicated team.

Where moderated and unmoderated usability testing fits in a long-term product team.

The two formats answer different questions. Moderated testing explains why someone struggled, because the researcher can probe; unmoderated testing establishes how often something happens, because it scales. Treating them as interchangeable produces either shallow depth or unreliable frequency.

Task design determines whether results mean anything. A task describing the steps tests whether people can follow instructions; one describing a goal, such as "find out how much you spent on this last month", tests whether the product supports what they came to do.

What your dedicated team does with moderated and unmoderated usability testing.

Small numbers find most problems. Five participants will surface the majority of serious usability issues, and teams that delay testing until they can run a large study usually run none at all.

Making testing routine at small scale is more valuable than occasional large studies, and it is what a standing design assignment enables, as agreed in how the monthly fee is built.

Common moderated and unmoderated usability testing use cases.

• Depth and frequency from the right format Moderated for why, unmoderated for how often.
• Tasks framed as goals What someone came to do, not the steps they should follow.
• Small tests run often Five participants, regularly.

Adding moderated and unmoderated usability testing skills to your team.

Usability testing sits with our designers, run small and often.

At Azendo, moderated and unmoderated usability testing work sits with a dedicated UI/UX design team. Every moderated and unmoderated usability testing specialist we assign works remotely inside your tools as a dedicated member of your team, with the management on our side. It is how companies hire remote developers without opening an offshore office of their own.