--- title: "Hire an AI Automation Agency: AI Automation for Businesses" description: "Hire an AI automation agency for the work your team repeats. Our AI automation consultants build, test and run each automation for you. Book a discovery call." url: "https://azendo.co/ai-services/ai-automation-agency/" --- 1. [Home](https://azendo.co/) 2. [AI services](https://azendo.co/ai-services/) 3. AI automation # An AI automation agency for the work you repeat every day. We’re an AI automation agency that hands the repetitive work in your operations to AI agents. Our AI automation consultants map each workflow, build it, test it and keep it running, and a person signs off wherever a decision matters. * **Since 2010**Building software teams in Thailand * **Around 100**People in our offices in Chiang Mai and Bangkok * **268 pages**Our book on how we build with AI agents * **1 business day**Until a real person replies to you ## What an AI automation agency takes off your team’s desk. If a person does a job the same way every week, an agent can usually do it too. These are good places to start. * Inbox and requests Read, sort and route incoming email and tickets, with drafted replies for a person to send. * Documents and invoices Pull the data out of invoices and PDFs, then post it into the system where it belongs. * Reports Collect the numbers from your systems every week and write the report before anyone asks. * CRM and sales admin Log the call and update the record, then draft the follow-up while the meeting is still fresh. * Customer support Answer the common questions straight away and pass the rest to a person, with the context. * Internal procedures Move onboarding steps and approvals along to the next person without anyone having to chase. ## What AI automation looks like in one workflow. An example: supplier invoices, from the inbox to the accounting system. **By hand**A person, every invoice 1. Open the email 2. Download the PDF 3. Read the invoice 4. Type it into the system 5. Check the totals 6. File it **Automated**A person for the exceptions 1. Agent reads the inbox 2. Agent pulls out the data 3. Agent checks it against the order 4. A person approves the exceptions 5. Agent posts and files it By hand, a person touches every invoice six times. Automated, the agents do the reading, the typing and the checking, and a person only sees the invoices that don’t match the order. The same pattern fits most of the jobs above. ## How our AI automation consultants build a workflow. 1. Discovery call You tell us where the hours go, and we pick the workflows worth automating first. 2. Map and scope We map every step, agree where a person signs off and price the build. 3. Build and test We build the agents and test them properly before they touch live work. 4. Run and improve We go live, watch the results and tune the workflow, or hand it over to you. ## AI automation services, built by engineers. Off-the-shelf automation tools are a good start. Once a workflow touches several systems, has exceptions or needs judgement, it needs engineers. Ours work from our offices in Chiang Mai and Bangkok, and they build automations with the discipline we use for software: every step tested before it goes live, with a person signing off the decisions that matter. [Read the book behind our method](https://azendo.co/blog/learning/ai-software-factory/) ## Four ways to buy an AI automation solution. We tailor the deal, and it usually ends up as one of these. * Build and maintain A fixed price to build the automation, then a subscription that keeps it running and tuned. * Build and hand over A fixed price to build it. We hand it over with the documentation, and your team runs it. * Subscription For a steady flow of new workflows, built one after another on a monthly subscription. * Hour voucher Buy 50 hours or more upfront at a reduced rate, for fixes, new steps or a second opinion. ## How an AI automation agency compares with doing it yourself. There are three routes to a working automation. This is how they differ once a workflow gets real. | | No-code tools | An in-house engineer | Azendo | | ------------------ | ------------------------------ | --------------------- | ------------------------------------------- | | Getting started | Quick for simple flows | Recruiting first | A discovery call, then a scoped build | | Complex workflows | Hard once exceptions pile up | Depends on one person | Engineers and agents, tested before go-live | | Keeping it running | Your team, between other jobs | Your new hire | We run it, or we hand it over | | Cost | Licences plus your team’s time | A full salary | A fixed price, a subscription or a voucher | * Azendo. A scoped build by engineers and agents, tested before it goes live. We run it or hand it over, at a fixed price, on a subscription or with a voucher. * An in-house engineer. Recruiting comes first. After that, every workflow depends on one person, and that person costs a full salary. * No-code tools. Quick for simple flows, hard once exceptions pile up. Your team keeps it running and pays the licences plus its time. ## How AI automation for businesses goes beyond rules. AI automation for businesses is the step after the classic rule-based kind. A rule-based flow does exactly what it was told: if this field says X, move the row. An agent can read an email, understand a PDF and decide which case needs a person. That makes AI automation useful for the work that used to need someone at a desk: the inbox, the invoices, the reports and the routine updates in every system. An AI automation agency builds those workflows for you. We start with the hours: which tasks your team repeats, how long they take and where they go wrong. Then we pick the workflows where an agent saves the most time with the least risk, and we build those first. Your team gets those hours back. ## What an AI automation solution is made of Every AI automation solution we build has four parts, and we agree all four with you before we start. * **Agents** that read and decide within limits we set together. * **Connections** to the systems the work already lives in, such as your inbox, your CRM and your accounting system, with access limited to what the workflow needs. * **Checks and tests** before an automation handles live work. * **Sign-off points** where a person approves anything that matters, such as a payment or a first reply to a new customer. ## Where AI automation saves your team the most hours The best first workflow is a dull one. It happens every day or every week, it follows the same steps and it eats hours a person would rather spend on something else. A task that takes one person twenty minutes a day adds up to more than eighty hours a year. Supplier invoices fit that well, and so do support requests that ask the same five questions, CRM updates after every call and the weekly report someone builds by hand. A good test is to write the steps down. If a new colleague could follow them from a page, an agent can follow them as well, and the exceptions become the points where a person signs off. Start with one workflow, prove it, then add the next. If the steps change every time, it’s a job for a person with a better tool, and that comes up in the discovery call. ## AI automation for finance, sales, support and operations teams For finance teams, invoices are a natural first workflow: reading them, matching them to orders and posting them, with a person approving anything that doesn’t match. A team posting a few hundred supplier invoices a month repeats the same six steps every time, which is exactly what an agent does well. For sales teams, it’s the admin around a meeting, such as logging the call, updating the CRM and drafting the follow-up. For support teams, it’s the questions that arrive every day, where an agent answers the common ones and hands the rest to a person with the conversation so far. For operations teams, it’s procedures like onboarding and approvals, where most of the work is moving a task to the next person and reminding them it’s there. ## What AI agents and agentic workflows mean for your operations In an agentic workflow, an AI agent doesn’t follow a fixed script. It reads what comes in, decides which step comes next within the limits it has been given, and uses the tools it needs, such as your inbox, your CRM or your accounting system. That’s what lets AI automation handle a PDF that looks different every time, or a request worded in a way the workflow never saw before. Because an agent decides for itself, it should only reach the systems the workflow needs, only take the actions agreed in the scope and hand anything unusual to a person, with the reason it stopped. Our book calls this least agency. Agents also get things wrong, which is why every workflow is tested before go-live and every exception lands with a person. ## When to hire an AI automation agency, and when no-code is enough Simple flows run fine on no-code tools. That changes when a workflow reads documents, touches several systems or has to decide what to do with the case that doesn’t fit. Then the work is engineering: connections that hold, test runs before go-live, exceptions that reach the right person and someone who watches the automation once it’s live. Hiring an AI automation agency gives you that engineering without recruiting for it. An automation engineer on staff is one person who has to know every workflow, while an agency brings a team and a method. Companies that want automation engineers assigned to them full time hire a [dedicated AI automation team](https://azendo.co/services/dedicated-ai-automation-team/) through us. ## How to choose between AI automation companies The tools are much the same everywhere, so what separates AI automation companies is engineering. A good vendor tests every workflow before it goes live and names who watches it afterwards. Ask to see the steps of one workflow written down, from the first read to the last sign-off. Ask where a person signs off and whether you agreed those points or the vendor did, and ask what the workflow costs to run once it’s live as well as what it costs to build. Our AI automation agency comes from the engineers behind our book on building software with agents, [The AI Software Factory](https://azendo.co/blog/learning/ai-software-factory/). ## What our AI automation agency services include Our AI automation agency services cover the whole life of a workflow. We map it with you, build the agents and the connections, test them and take them live. After that, you choose: a subscription where we watch, fix and tune the automation, or a handover with the documentation so your team runs it. On a subscription, we watch the automation and keep it working as your systems change. We document every workflow: what it reads, what it writes, where a person signs off and what to do when it stops. For the smaller jobs, such as a fix, a new step or a second opinion on something your team built, an hour voucher of 50 hours or more keeps us on standby at a reduced rate. ## How our AI automation consultants keep people in charge You pick the moments that need a person, such as a payment above an amount you set or a record that shouldn’t change by accident. Anything outside an agent’s limits lands with someone on your team, with the history attached. When the automation needs new software around it, such as a portal or an app, our [AI software development services](https://azendo.co/ai-services/ai-software-development-services/) build that part, with the same people in charge of the same decisions. ## How an AI automation project starts Bring a list of the jobs your team repeats and roughly how long they take. That’s the agenda for the discovery call, which takes thirty minutes and comes with no commitment. We map the steps with you, agree where a person signs off and come back with the model and the price before anything is built. A first workflow is scoped on its own, so you can judge the result before you add the next one. ## Common questions about AI automation services. What does an AI automation agency do? An AI automation agency finds the repetitive work in a company’s operations and builds AI agents that do it, with a person signing off the decisions that matter. We map the workflows, design the agents and build, test and run them. We agree with you where a person signs off, so the agents handle the routine and your team handles the decisions. Which work can an agent take over? Work a person does the same way every week: sorting the inbox, reading invoices and forms, writing reports, updating the CRM, answering common customer questions and moving internal procedures along. We help you pick the workflows worth starting with. Do people stay in control of the automations? Yes. Every workflow has sign-off points where a person approves what matters, and the scope sets what each agent may do. What do your AI automation services cost? A fixed price covers the build. After that, a subscription keeps it running, or we hand it over. Vouchers start at 50 hours. Why outsource AI automation to an agency? An automation is mostly engineering around the agent: the connections, the tests, the exceptions and someone watching it once it’s live. Outsourcing it puts a team on that from the first call, and your people stay on their own work. Will it work with the tools we already use? When we scope a workflow, we look at the systems your team works in today and how the automation connects to them. The scope names every system the workflow reads from and writes to. Who keeps the automations running? Either we do, on a subscription, or your team does after a handover with the documentation. How do we start? Send us the three jobs that eat the most hours. On a thirty-minute discovery call with no commitment, we go through them with you and show you which to automate first, then send the model and the price. ## Tell us which work you want to automate. Start with a discovery call. Tell us where your team’s hours go, and we come back with a plan for what to automate and what it costs. * A discovery call with no commitment * A fixed price or subscription agreed before we build * A reply within one business day [Prefer to pick a time? Book a call](https://azendo.co/book-a-meeting/)